Estimates were reasonable (expected price considering a replacement engine), Craig was honest, the cost of towing and diagnosis was fair, and everyone at Kruse was helpful, even when it was clear I wasn't going to get any repairs done. Thank you for making a tough and stressful situation less so, Kruse!
My car's engine started knocking when I was in a town near Girard, and wouldn't start up. I found my way home, 120 miles away, and started looking for a nearby shop to take in the car and figure out what was wrong with it. In hardly any time at all, Craig at Kruse had coordinated a towing pickup of my car and had it in the shop (this was over the holidays, mind you). Within a couple days, I got the diagnosis -- engine completely shot, needs replacement.
Craig went through the trouble of calling shops around the area to find a suitable replacement, and when I wasn't happy with the only choice I had (due to very short warranty period) he spent part of a second day looking around for a replacement. None of the options were affordable enough considering the value of the car so I ended up putting it in as a trade at a local dealership. Craig was 100% understanding and helped me arrange the towing for the car to my home town.
Family owned car dealer that cares. Has lots of repeat customers
Kruse Enterprise Car Care Center is a US Car Dealer based in Girard, Illinois. Kruse Enterprise Car Care Center is located at 118 W South St, Girard, IL 62640, USA.
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